If you are unsatisfied with any product purchased in the last 30 days, please let us know your concerns. We'll do our best to make you happy. If you have received a damaged or incorrect product, please email us. All teas and teaware that have been opened incur a 35% restocking fee. If we made a mistake, we will pay for the return shipment. However, if the reason for your return is due to personal preference (i.e. you decided that white tea is not your cup of tea), you will be responsible for the cost of mailing the item back to us. Simply go to your account page, and select the items you wish to return to us. We will guide you through the process and will generate a return label. You will have a choice of a refund on your credit card, or a replacement.